Frequently Asked Questions

  • Can Americans travel to Cuba?

    Yes - Although the U.S. government has recently eliminated the authorization for people to people exchanges - it still allows Americans to travel for many other valid reasons. Cuba Travel New Orleans offers packages that fully comply with the current Cuban travel restrictions. Please refer to our section - Legal Travel to Cuba - for detailed information.

  • Are flights included in your packages?

    We can design packages with or without airfare.

  • What is the travel category called “Support of the Cuban People”?

    This travel category authorizes Americans to travel to Cuba for purposes of engaging in a full-time schedule of activities that support the Cuban people by, for example, encouraging economic independence. The activities are designed to support musicians and artists through meaningful interactions and information exchange.

  • Can I use my credit card in Cuba?

    Check with your credit card issuer prior to travel. Many merchant banks that administer American Express, MasterCard, Visa, or Discover credit cards do not process transactions in Cuba. You must change your dollars into CUC (Cuban Convertible Peso) at the airport or downtown. Once you leave Cuba, you will not be able to use or exchange CUC’s, therefore, you must make sure that you spend/exchange/donate any left over money before leaving the country.

  • How much money should I bring to Cuba?

    It's recommended to bring $100 to $150 per day. Your hotel will have a safe for safekeeping.

  • What will the climate be like in Cuba?

    Cuba has a similar climate to Florida. For the Jazz Fest package expect temperatures in January to be in the 70’s to low 80’s fahrenheit during the day and mid 60's fahrenheit in the evenings.

  • What should I wear?

    Casual dress is suitable for anything in our program. Bring a light jacket/sweater for the evenings. Cubans dress sharp and contemporary.

  • Can I cancel my booking?

    Reservation requires a $600 non-refundable deposit. Full payment is due 45 days prior to departure. The reservation can be cancelled up until then. We, or you, can arrange Trip Cancellation insurance through 3rd party vendors (AAA, Travelex, etc)

  • Is Cuba safe?

    Yes - Cuba is very safe, and the crime rate is low. As is the case traveling anywhere, it’s always best to be aware and cautious. Even though crime against visitors is very low, it is recommended that you not wear flashy jewelry or draw attention to your possessions.

  • Can I use my cell phone in Cuba?

    Yes - but check with your carrier - you will most likely be paying roaming charges.

  • Is my health insurance good in Cuba?

    Most likely no - but health insurance is provided by the airline (for the Jazz Fest package Southwest Airlines) and is included in the price of the ticket.

  • How can I charge my electronic devices?

    They use the same electrical outlets as we do in the U.S., and it is 110 volts.

  • What can I bring back to USA?

    You may bring back Cuban goods for your personal use. These items will not be subject to “duty” upon arrival in the United States, unless you exceed the allowable amounts. There is no duty if the non-alcohol and non-tobacco products do not exceed $800 in value. There also is no duty when (a) you do not import more than 50 cigars or 300 cigarettes or (b) you do not import more than 1 liter of alcoholic beverages. If you exceed these amounts, you will be assessed an import duty equaling 4 % of the product’s value.

  • Does Cuba have sanitary napkins?

    Sanitary napkins are usually provided in the hotels and casa particulares (bed & breakfasts), but ladies should plan to bring their own.

  • Is there wi-fi access?

    Yes, wifi is generally included at hotels. But you should expect to pay up to $4/hr. We cannot guarantee the speed or reliability of the wifi.

  • Is Cuba’s water safe to drink?

    It is recommended that you drink bottled water while in Cuba, which is widely available.

  • What is your Privacy Policy?

    See our full Privacy Policy here

  • What are your Terms & Conditions?

    See our full Terms & Conditions here