Privacy Policy

Our pledge to youAt Cuba Travel New Orleans, LLC, our top priority is making sure that the information we have about you is protected and secure. We value our relationship with you and are absolutely committed to preserving your privacy.

Information we collect

For each visitor to our website, our web server does not recognize information regarding the e-mail address. We collect personal information from visitors who submit their information via our forms as part of the legal requirements for travel to Cuba.

Email: We maintain an internal email list of all persons who have requested information or made an online payment. We may use this list to send occasional updates and announcements about our programs around the world, or emails of a marketing nature. If you do not wish to receive email, you may opt out at any time. Email requests are processed within three business days. Please note that transactional emails may still be sent to you on an as-needed basis.

Phone: Persons who supply us with their telephone numbers will receive telephone contact from us responding to a request for more information or a transaction, e.g. enrollment, payment, etc. We do not make unsolicited marketing calls. 

How we share information

The email list we maintain is for internal use only and will not be sold, rented, or exchanged with any other company. We only provide email lists to the vendor sends our communications.  This excludes recipients who have expressly opted out of receiving marketing communications from us. No other company will use our email list for their communications.

Post: The postal mailing list we maintain is for internal use only and will not be sold, rented, or exchanged with any other company. We use our postal mailing lists to process our own mailing. No other company will use our postal mailing list for their communications.

We will only share email or postal addresses as required by law.

We do not share any personal information about our prospective or former customers (the travelers) with anyone external to Cuba Travel New Orleans without their knowledge and/or permission, unless required by law.

Personal information of registered travelers is shared with (a) insurance representatives to activate the travel medical insurance, (b) travel suppliers in Cuba to assist in the program process, and (c) governmental authorities that request this information.

How we protect information

We have appropriate security measures in place in our physical facilities to protect against the misuse of information that we have collected from you. All financial information is kept in locked files or electronic files that are password protected.

All confidential information sent via our website (such as credit card numbers) uses the Internet security protocol known as “Secure Sockets Layer” or “SSL.” This is a certification and encryption technology designed to make using your credit card as safe as possible on the Internet. Cuba Travel New Orleans does not save credit card numbers, and no one at Cuba Travel New Orleans has access to your entire credit card number, only the last four digits for identification purposes. 

Cookies

We use “cookies” to monitor how people use our website. A cookie is not software and therefore cannot alter your computer or computer files or software in any way. It is simply a piece of information that is stored on your computer’s hard drive which records how you have used the Cuba Travel New Orleans’s website. Our cookie records no other information than that which is related to Cuba Travel New Orleans. If you do not want us to use cookies in your browser, you can alter your browser settings to reject cookies or to alert you when a website tries to put a cookie on your computer. 

Access to your information

If you would like to know exactly what personal information Cuba Travel New Orleans has collected about you, we will be happy to share it with you. Please email us with a request to review this information. 

Recourse

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, or state and local chapters of the Better Business Bureau, state and local consumer protection office, or The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at: https://www.ftccomplaintassistant.gov/ 

Contact us if you have any questions regarding this policy.